How we work
All call-out services include engineer attendance and up to 1 hour of labour to diagnose the fault and carry out repairs where possible.
Many issues can be resolved during this visit. If replacement parts, refrigerant, materials or additional labour are required, we will provide a clear quotation for approval before any further work is carried out.
This ensures you always know the cost before any additional work begins.
Most breakdowns can be diagnosed within the first hour.
Standard Call-Out
£120 + VAT
- Next available engineer
- Mon–Fri, 8:30am–5:30pm
- Typical response within 24–36 hours
- Includes engineer attendance + first 1 hour labour
Same Day Service
£180 + VAT
- Same day engineer attendance
- Mon–Sun, 8:30am–10:00pm
- Priority response
- Includes engineer attendance + first 1 hour labour
Emergency 2-Hour Response
£240 + VAT
- Approx 2 hour arrival
- 24/7 availability
- Highest priority attendance
- Includes engineer attendance + first 1 hour labour
Why Choose KeptCold?
Fast Response
24/7 emergency service available
Certified Engineers
Fully qualified technicians
Transparent Pricing
No hidden fees or charges
Guaranteed Work
All repairs fully guaranteed
Ready to Get Your Refrigeration Fixed?
Book your call-out online and we'll schedule the earliest available engineer.
Book Your Engineer VisitSecure online booking • Instant confirmation
